V I M O R A

Got Questions? We’ve Got You Covered.

Whether you're curious about how we work, how to buy, or what to expect this page has all the answers. Explore FAQs across marketing, payments, design usage, and more. If you still need help, we’re just a message away!

Makreting

We offer branding-first design support for digital marketing, including visuals for campaigns, social templates, email layouts, and landing pages.

Yes! We create SEO-optimized content and can provide content planning, keyword integration, and on-page SEO best practices.

Absolutely. Share your campaign goals and platforms, and we’ll design visuals that align with your brand and messaging.

Yes — we provide brand kits, social media templates, and design systems to keep your marketing visuals cohesive everywhere.

While we don't run ads directly, we can create custom dashboards or visuals to track performance if you're using your own tools.

Buying

You can select a package directly from our website or reach out via the contact form to customize your project.

Yes! We welcome custom briefs and will provide a detailed estimate after understanding your needs.

Yes — we work with clients worldwide and adjust timelines and formats to match your timezone and workflow.

Not necessarily. You can order directly or book a quick intro call if you’d like to clarify scope or timeline.

We deliver in formats like Figma, PowerPoint, Keynote, PDF, Webflow, and WordPress, depending on the service you choose.

User Manual

Yes! Every design project includes usage guidelines, whether it's a brand kit, UX system, or content file.

We offer editable files in Figma, Canva, PowerPoint, or Notion — and you’ll get simple walkthrough instructions if needed.

Yes — our files are modular and reusable. We encourage brand consistency and flexibility.

Just reach out — we’ll guide you or provide a quick screen recording to walk you through it.

We work with industry-standard platforms and will ask your preferences before finalizing formats.

Payments

We accept PayPal, major credit/debit cards, UPI (for India), and bank transfers for larger projects.

Most projects require a 50% deposit upfront. For templates and ready-made kits, full payment is required at purchase.

Yes — all transactions go through encrypted, trusted payment gateways.

Due to the creative nature of our work, we generally do not offer refunds. However, we work closely with you to ensure satisfaction.

Absolutely. Invoices are sent automatically, and we can customize them if you need them for your records or accounting.

Terms & Conditions

Yes — full rights are transferred after the final payment unless otherwise agreed upon.

Our assets are for your brand use only. Redistribution or resale is not allowed without written permission.

Yes — we archive files for up to 6 months in case you need updates or backup.

We understand — reach out early. Deposits may be non-refundable, but we’re flexible with rescheduling or adjusting scope.

We love showcasing our collaborations, but we always ask for your permission before featuring any work publicly.